Privacy Policy & Data Governance

Welcome to AIRVOIC AI (developed and operated by Aitivity Air, located in Lucknow, Uttar Pradesh, India, accessible at https://airvoic.com). We are dedicated to maintaining the highest standards of data privacy, user confidentiality, and transparency.

This Privacy Policy clearly articulates how our mobile application, web management console, and companion hardware interface collect, handle, process, and protect your information in strict compliance with Google Play Developer Policies, the Digital Personal Data Protection (DPDP) Act, and international data protection standards.

1 Information We Collect & Permissions We Request

To provide automated conversational AI calling, interactive voice assistant capabilities, and business messaging workflows, the AIRVOIC AI Android application requests specific Android permissions:

2 How We Use Your Information

We process data solely to execute the features you explicitly enable:

• Autonomous AI Call Answering: Listening to caller inquiries during active calls, interpreting intent through language models, and speaking responses via natural voice synthesis.
• Outbound Campaign Assistance: Assisting authorized outbound calls to your selected contacts or business leads, adhering to customized campaign personas and schedules.
• Automated Post-Call Summaries: Generating call transcription summaries and delivering confirmation messages or brochures via WhatsApp when configured.
• Diagnostic & Pipeline Telemetry: Monitoring latency, audio packet health, and connection stability to ensure seamless turn-taking performance.

3 Audio Processing & Companion Hardware Security

AIRVOIC AI interfaces with a dedicated, certified hardware companion unit to process bidirectional call audio. Here is how audio stream security is maintained:

• On-Demand Audio Routing: Audio streams are activated only upon call connection and cease immediately when the call terminates.
• Ephemeral In-Memory Buffering: Audio frames are processed in transient memory buffers solely for real-time speech synthesis and conversational processing.
• Isolated Communication Protocol: The companion hardware communicates via an isolated, encrypted hardware link without accessing your device storage or files.

4 Third-Party Service Providers & Infrastructure

To deliver high-speed intelligence, AIRVOIC AI collaborates with secure, enterprise-grade cloud partners:

• Google Cloud & AI Intelligence: Natural language understanding, conversational synthesis, and low-latency voice models.
• Meta WhatsApp Cloud API: Secure delivery of post-call brochures, booking confirmations, and customer messaging.
• Google Firebase & Secret Manager: Encrypted configuration storage, authentication, and secure administrative infrastructure.

5 Absolute Prohibition on Advertising & Data Sale

We believe business communications must remain completely confidential:

• We NEVER sell or lease personal data, phone numbers, or conversation transcripts to data brokers or advertisers.
• We NEVER inject third-party ad tracking SDKs or cross-app behavioural trackers into AIRVOIC AI.
• We NEVER use your proprietary call audio to train public generative models.

6 User Rights, Data Control, and Deletion

You have full ownership of your data at all times:

• Real-Time Controls: You can pause AI auto-answering, adjust persona rules, or disconnect the hardware companion at any time directly in the app.
• Data Export & Erasure: You can request full erasure of your account, transcripts, and campaign data by emailing our support desk or using the in-app delete feature.
• Instant Revocation: Revoking microphone or phone permissions in Android Settings immediately halts all voice processing.

7 Policy Updates & Contact Us

We may update this Privacy Policy periodically to reflect enhancements in features or regulatory requirements. Any updates will be posted here with a revised effective date.