Refund & Cancellation Policy

At AIRVOIC AI (operated by legal entity Aitivity Air), we prioritize fair, transparent commerce and clear policies for both our digital SaaS subscriptions and physical hardware companion units.

1 Order Cancellation Policy & Window

We provide users with flexibility to cancel orders prior to logistics dispatch or telecom provisioning:

• Cancellation Window: You may cancel an order within 12 hours of placing the order or at any time before physical dispatch from our fulfillment hub, whichever is earlier.
• How to Cancel: Submit a cancellation request via email to aitivityair@aitivity.store or message our customer helpline at +91 9651101135 with your Order ID.
• Pre-Dispatch Cancellation Refund: Upon successful cancellation prior to dispatch, a 100% full refund of the amount paid will be initiated immediately.

2 Return & Replacement Policy (Physical Hardware)

For orders that include the physical AirVoic Module:

• 7-Day Replacement Guarantee: If the hardware arrives physically damaged in transit, defective, or missing items, you must notify our customer support team within 7 calendar days of delivery.
• Verification: Simply send a brief photo or unboxing video of the defect to aitivityair@aitivity.store or WhatsApp at +91 9651101135.
• Free Replacement Dispatch: Once verified, we will arrange a complimentary reverse pickup and dispatch a brand-new replacement unit within 48 to 72 hours at zero additional cost to you.
• Non-Returnable Post Delivery: Once the 7-day transit inspection window passes, or if the hardware has been altered, misused, or subjected to electrical misuse, physical hardware returns are not accepted.

3 Digital Software & Usage Credit Subscriptions

For software subscriptions and cloud telephony wallets:

• Consumed Credits: Telephony calling minutes, WhatsApp Cloud messaging triggers, and lead scraping queries consume real-time carrier and infrastructure bandwidth. Consumed credits and services are strictly non-refundable.
• Subscription Cancellation: You can cancel future renewal cycles at any time through the client portal or via email. Cancellation stops future recurring charges while your current active plan remains accessible until the end of the paid billing cycle.

4 Refund Processing Timeline & Payment Gateway

For all eligible and approved refunds (including pre-dispatch order cancellations or verified duplicate transactions):

• Turnaround Duration: Approved refunds are credited back to the customer's original payment method (Bank Account, UPI, Debit/Credit Card) within 5 to 7 business days.
• Payment Gateway: All online payments and automated refund settlements are processed through our authorized, PCI-DSS Level 1 compliant payment aggregator, PayU Payments Private Limited.
• Notification: You will receive a bank transaction reference number (RRN / ARN) via email and SMS once the refund settlement is successfully transmitted by PayU to your issuing bank.

5 Contact & Grievance Support